Refund & Cancellation Policy

• Subscriptions are month-to-month and billed in advance through Stripe.
• You can cancel at any time with 30 days' written notice.
• Your first month is covered by a 14-day money-back guarantee on the management fee.
• Advertising spend paid to Meta or Google is never refundable by us, because we never receive it.

The sections below set out the detail. If anything is unclear, email us before you subscribe and we will answer plainly.

Management fees are subscription fees billed monthly in advance. Your first payment is taken when you complete the secure Stripe payment link we send after approving your application, and that date becomes your monthly billing anniversary.

Each payment covers the month of service ahead of it. Payments are processed by Stripe, Inc.; we do not see or store your card details.

If a payment fails, we will contact you and retry. If it remains unpaid after 7 days, we may suspend services until it is resolved. Suspension does not extend your billing period.

If you are not satisfied within the first 14 calendar days of your first paid month, tell us and we will refund that month's management fee in full.

How to claim

• Email contact@twolamarketing.com within 14 calendar days of your first payment.
• Include your business name and the reason you are not satisfied — brief is fine, but it helps us improve.
• We will confirm receipt within one business day and process the refund within 5–10 business days.

What the guarantee covers

The guarantee applies to the management fee for your first month only. It applies once per client. It does not apply to advertising spend paid to Meta or Google, to third-party costs incurred on your behalf and agreed with you in advance, or to subsequent months.

This is the point most worth understanding. Your advertising budget is charged directly to you by Meta and Google on your own advertising accounts, using your own payment method. That money goes to the platforms, not to us.

Because we never receive your advertising spend, we cannot refund it. Once an impression has been served or a click delivered, that spend is consumed. Any dispute about platform charges must be raised with Meta or Google directly, though we will help you prepare the case where we can.

You may cancel at any time by emailing contact@twolamarketing.com. Your 30-day notice period begins on the date we receive your request, and we will acknowledge it in writing within one business day.

You will be billed for the 30-day notice period, and we will continue to deliver your plan's services throughout it. There is no cancellation fee and no retention process — we will not require a phone call before actioning your request.

What happens at the end of the notice period

• We pause or hand over your campaigns exactly as you instruct.
• We remove our access from your advertising accounts and Google Business Profile.
• You keep your accounts, campaign history, conversion data, audiences and negative keyword lists.
• We provide a handover summary covering campaign structure, audiences and current performance.
• Landing pages we built and host for you will be exported and the files handed over, so you can host them elsewhere.

After the first 14 days, management fees are generally non-refundable, because the work for the billed month is performed as the month runs. We do not pro-rate partial months.

We will, however, issue a refund or credit at our discretion where we have failed to deliver the services in your plan for reasons within our control — for example, if we did not perform the agreed optimisation or reporting work in a billed month. If you believe this applies, contact us and we will review it fairly.

• Upgrades take effect immediately, with a prorated charge for the remainder of the current billing period.
• Downgrades take effect at your next billing date, so you keep the higher plan for the period you have already paid for.
• There is no fee or penalty for changing plans in either direction.

If you believe you have been charged incorrectly, please contact us first. We would much rather resolve a billing issue directly than through a chargeback, and we will correct genuine errors promptly.

Filing a chargeback without contacting us may result in suspension of services while the dispute is investigated. We reserve the right to provide Stripe and the card issuer with records of the engagement, including your signed application and delivered work.

For any question about billing, cancellation or refunds, email contact@twolamarketing.com or call +1 (307) 317-9270 during business hours (Mon–Fri, 9:00am – 6:00pm MT). We aim to answer billing enquiries within one business day.